AI support desk on WhatsApp
Solar equipment distributor · LiveInstallers across multiple states flooded a single support line with the same questions — fault codes, warranty terms, commissioning steps. Engineers spent their day repeating answers instead of solving hard cases.
A WhatsApp bot trained on the company's inverter documentation. It answers fault-code and product queries instantly, and hands complex cases to the right service engineer based on the customer's state.
Customers get accurate answers in seconds, 24/7. The support team now handles only exceptions — and every conversation is logged, searchable and consistent.
